COURSE INTRODUCTION AND APPLICATION INFORMATION

Course Name
Service Design Project
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
GEIN 314
Fall/Spring
2
2
3
4
Prerequisites
None
Course Language
English
Course Type
Service Course
Course Level
First Cycle
Mode of Delivery -
Teaching Methods and Techniques of the Course
Course Coordinator
Course Lecturer(s)
Assistant(s) -
Course Objectives The main purpose of this course is to strengthen the knowledge regarding service design approaches and methods. In other words, the general aim of the course is to provide students with a set of techniques that will enable to design new services.
Learning Outcomes The students who succeeded in this course;
  • The students who succeeded in this course; The students who succeeded in this course; The students who succeeded in this course; • Students will be able to apply service design approach and methods in the creation of novel service offerings. • Students will be able to identify, find and interpret information that is relevant to the given service design problems. • Students will be able to utilize various techniques which will enable them to discover user needs and new business opportunities. • Students will be able to envision, conceptualize and communicate service ideas. • Students will be able to collect and analyze data for studies on service design.
Course Description This course entails the theoretical knowledge and practical application of service design approaches and methods. In this case; students are expected to design their own service design projects. Students will produce visual presentations of their design concepts.
Related Sustainable Development Goals

 



Course Category

 Core Courses
Major Area Courses
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Required Materials
1 Introduction (general overview) None
2 Lecture: General principles of service design, changing roles of designers Reading: Daniela Sangiorgi & Sabine Junginger (2015) Emerging Issues in Service Design, The Design Journal, 18:2, 165-170.
3 Introduction to the service design project; information about the project theme Reading: Nicola Morelli (2009). Service as value co-production: Re-framing the service design pro-cess, Journal of Manufacturing Technology Management, 20(5), 568-590.
4 Lecture: Service design methods and tools; Studio critiques of service design research and projects Research on service design project (desk research)
5 Lecture: Service design and social innovation; Studio critiques of service design research and projects Research on service design project (desk research & field research)
6 Lecture: Service interactions, encounters and experience; Studio critiques of service design research and projects Research on service design project (desk research & field research)
7 Lecture: The role of service design in shaping systems and organizations; Studio critiques of service design research and projects Research on service design project (desk research & field research)
8 Lecture: Service design projects at different levels and sectors; Studio critiques of service design projects Service design project development (scenario building)
9 Studio critiques of service design research and projects Service design project development (storyboard + stakeholder map)
10 Studio critiques of service design research and projects Service design project development (service prototype/visualization)
11 Presentation 1: Research and project outcomes None
12 Studio critiques of service design research and projects Service design project development (service prototype/visualization - version 2)
13 Studio critiques of service design research and projects Service design project development (service prototype/visualization - final version)
14 Presentation 2: Service design project outcomes None
15 Submission Submission of related project documentation (project logbook)
16 Review of the semester None
Course Notes/Textbooks
Suggested Readings/Materials

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
1
10
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
7
30
Presentation / Jury
2
30
Project
1
30
Seminar / Workshop
Oral Exam
Midterm
Final Exam
Total

Weighting of Semester Activities on the Final Grade
11
100
Weighting of End-of-Semester Activities on the Final Grade
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Course Hours
(Including exam week: 16 x total hours)
16
4
64
Laboratory / Application Hours
(Including exam week: 16 x total hours)
16
Study Hours Out of Class
0
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
7
2
Presentation / Jury
2
4
Project
1
24
Seminar / Workshop
Oral Exam
Midterms
Final Exams
    Total
110

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
 Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To be able to acquire and use theoretical and practical knowledge in the field of health management.
2

To be able to create and use new information by integrating information in the field of health management with information from different disciplines
3

To be able to solve the problems that require expertise by using scientific research methods.
4

To be able to solve a problem in the field of health management by using appropriate problem solving techniques.
5

To be able to transfer the current developments in the field of health management with the data and to transfer them systematically to the groups in and out of the field in written, oral and visual form.
6

To be able to critically examine the norms governing corporate culture and organizational communication, to develop them and to take action to change them when necessary.
7

To be able to develop implementation plans in health management field and to evaluate the results within the framework of health services management quality processes.
8

To be able to act by considering social, scientific, cultural and ethical values in the stages of data collection, interpretation and announcement while managing health institutions.
9

To be able to take responsibility as an individual and a team member in the problems encountered in the related field applications while managing health institutions.
10

To be able to plan and manage the activities of the employees whose under their responsibility while managing health institutions.
11

To be able to relate the knowledge accumulated throughout the human history to their field of expertise.
12

To be able to collect data in the areas of “Health Management” and communicate with colleagues in a foreign language.
13

To be able to speak a second foreign at a medium level of fluency efficiently.

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest